Job Introduction
An exciting opportunity has arisen for a eCommerce Customer Service Advisor to join our team at Tate!
The e-Commerce Customer Service role is responsible for supporting visitors to the e-commerce platform with advice and technical assistance, both in pre- and post-sales, to ensure the best possible service for all our customers. Our eCommerce Customer Service Advisors help to keep Tate’s online shop running smoothly and support sales. They are passionate about the products we sell and our work to support the Gallery. They help our customers find what they are looking for and answer queries about delivery, availability and how to use the website. They are also knowledgeable about our exhibitions and events taking place in the Galleries and can assist Tate members or supporters with the management of their online accounts.
Who are we?
Tate Commerce is a wholly owned subsidiary of Tate. Work at Tate Commerce ranges from publishing, retail and merchandising roles to operations, finance and licensing. Tate Commerce shares Tate’s mission to promote public knowledge, understanding and enjoyment of British, modern and contemporary art. Its role is to maximise profits and extend the value of the Tate brand, to support Tate’s work and collection.
Tate Gallery’s E-Commerce site, at shop.tate.org.uk, currently sells over 2,000 product lines, many of which are published and produced by Tate itself. The products include: books, prints, designer ranges, art materials and exhibition products.
The Ideal candidate should have:
- Proven experience of growing ecommerce revenue
- Experience of working on multiple business systems, including stock and order management, e-commerce and CRM platforms.
- Excellent communication skills, demonstrating the ability to communicate effectively and positively with all colleagues, suppliers and customers
- Entrepreneurial spirit and a sales driven attitude
- An interest in and commitment to the work of Tate
We offer great range of benefits including:
- Access to all our galleries and exhibitions, including staff previews
- Generous discounts in our shops and restaurants
- Access to a wide range of training
- Long service awards
- Employee Assistance Program
- Tate Benefits employee discount scheme
- Cycle to Work scheme
Attached documents
