Commercial Systems Manager

Job Introduction

Tate is looking for a Commercial Systems Manager to join our incredible Digital team

It’s an exciting time for Tate. We’re finishing the first phase of a large-scale digital transformation, a foundational piece of work to bring together the disparate systems behind our CRM, ticketing, membership, eCommerce, marketing, retail and catering operations. We’re an ambitious team, though, and we have big plans for how we can evolve and develop this commercial systems estate to turn it into something truly incredible.

Right now we’re working on our future roadmap, looking across internal functions such as audience insight, fundraising, events management and customer service. There are new integrations we’d like to build and new systems we’d like to scope and onboard – and of course we’ve always got one eye on the cutting edge of the tech and digital world, thinking about how we can best take advantage of emerging technologies and platforms.

To support our ambitions, we’re hiring a Commercial Systems Manager to take ownership of this systems estate, be responsible for its management, its roadmap and its ongoing development, and collaborate with business and technical stakeholders across the organisation to make sure that everyone at Tate gets the most out of it. We need someone who can become an expert across all our commercial systems, play a key part in their operation and evolution, and make a significant contribution to the delivery of our long-term aspirations. 

To succeed in this role, you’ll be a creative technologist with extensive experience of CRM administration, likely using Tessitura or a similar system, and ideally in an arts and culture environment. You’ll also have a solid understanding of a range of other technologies, and first-class people skills to help you work with stakeholders across Tate in your capacity as the product manager for these systems. Most importantly, though, you'll be excited by the prospect of helping to deliver large-scale technological and cultural change in a world-class organisation, and full of ideas for how we can make this happen.

You’ll work with some fantastic colleagues, gain experience with a wide range of technology, and get involved in both BAU work and ad hoc projects. While we’ll challenge you to grow your skills and take on new responsibilities, we’ll also make sure we support you at every step along the way.

Tate is a creative, diverse, welcoming environment full of passionate and dedicated people. This is a unique opportunity to join us on an incredible journey and help shape the future of one of the world’s leading arts organisations.

Our opportunities are open for you to apply online. Please visit: www.jobsearch.tate.org.uk to create an account by registering your details or, if you are an existing user, log into your account. 

For all opportunities we ask candidates to complete an online application form for the vacancy they are interested in.  If you need an application form in an alternative format please call us on 020 7887 4997. Once you have submitted your application you can keep track of its progress by logging into your account.